As a company, we have grown over the years, but we have worked hard to make sure that each of our sites offers a unique working environment to provide great service, food and a can-do attitude - all with a fun and friendly approach. Our guests are the most important thing about Frances Charles. They should be made to feel welcome and receive the best service and food we can offer within relaxed and professional surroundings. The basics of your service require three physical things that you must ensure you have with you for every shift... A Pen A Lighter A Double Reach Waiter's Friend