Making a Reservation [FOH-02]

SOP Number: FOH-02

Department: FOH Management

Date Issued: 27 February 2022

Making a Reservation

Log in to ResDiary by visiting login.resdiary.com

Go to the date required by the guest

Press the red “book” button, top right of screen

Amend the number of guests in the booking box as required, and select either breakfast, lunch or dinner and press search

This will automatically generate available tables, and this is what you offer to guests

Do not advise tables are available without making this search

Ask if any members of the party have any dietary requirements. Should there be any dietary requirements, please ensure that you make a note in the Booking Notes on the booking.

Enter all guests information, especially a telephone number and email address.

The guest can of course decline the email confirmation, just tick the box on the right

Always read back the booking to confirm the date and time.

Ensure all guest information is recorded in a professional tone

Enter your password, check the notes, should any be needed and save the booking. A confirmation will be sent to the guest automatically.

We allow up to 14 covers every 15 minutes. We allow large parties at 6.00pm or after 8.00pm.