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Petty Cash Declarations and EOD Verification [MAN-OPP-19]
How managers must verify petty cash declarations, resolve personal purchases, arrange reimbursement and escalate unidentified transactions.
Redeeming a Gift Card
Here’s a little run through of how it works on the till when someone comes in with a gift card. Please note that only one gift card can...
End of Day Procedure [FOH-MOP-05]
SOP Number: FOH-MOP-05 Department: Management Date Issued: 24 December 2023 End of Day Cashing Up Procedure Primarily, you will need to...
Wastage Protocol [MAN-OPP-16]
SOP Number: MAN-OPP-16 Department: All Management Date Issued: 19 November 2023 Wastage Protocol Every item that we waste within the...
Parcels & Post [MAN-OPP-14]
SOP Number: MAN-OPP-14 Department: Managers Date Issued: 14 November 2023 All parcels & post must be taken to the office on delivery....
EHO Inspection [MAN-OPP-13]
SOP Number: MAN-OPP-13 Department: FOH Date Issued: 14 November 2023 All managers are expected to successfully and confidently be able to...
Pay at Table [F&B-OPP-11]
SOP Number: F&B-OPP-11 Department: Front of House Date Issued: 13 December 2022 Pay at Table With Pay at Table, you only need one device...
Front Awnings [FOH-OPP-11]
SOP Number: FOH-OPP-11 Department: Management Date Issued: 29 November 2022 Care must be taken when extracting and retracting the awnings...
Cleaning Standards FOH [F&B-OPP-10]
SOP Number: F&B-OPP-10 Department: Front of House & Back of House Date Issued: 24 November 2022 Front of House Cleaning Standards As a...
Food Safety Policies [F&B-OPP-09]
SOP Number: F&B-OPP-09 Department: Food and Beverage Date Issued: 23 November 2022 Food Safety Policies These notes cover the most...
Fire Evacuation Procedure [FOH-MOP-06]
SOP Number: FOH-MOP-06 Department: All team members Date Issued: 23 November 2022 Please read this carefully and familiarise yourself...
Daily Specials [FOH-OPP-08]
SOP Number: FOH-OPP-08 Department: Management Date Issued: 21 November 2022 Daily Specials Daily specials must be amended, printed and...
Stock Handling [F&B-OPP-07]
SOP Number: F&B-OPP-06 Department: Management Date Issued: 21 November 2022 Stock Handling Stock Rotation Stock must be rotated in a...
Receiving Orders [F&B-OPP-06]
SOP Number: F&B-OPP-06 Department: Management Date Issued: 21 November 2022 Receiving Orders All orders must be carefully checked prior...
Gift Vouchers [FOH-MOP-04]
SOP Number: FOH-MOP-04 Department: Management Date Issued: 17 November 2022 Gift Vouchers Gift vouchers must always be checked on the...
Pavement Furniture License [FOH-OPP-04]
SOP Number: FOH-OPP-04 Department: Management Date Issued: 17 November 2022 Pavement Furniture License We have a pavement license for our...
Hours of Operation [F&B-OPP-01]
SOP Number: F&B-OPP-01 Department: Management Date Issued: 16 November 2022 Hours of Operation
Beer Line Cleaning Procedure [FOH-OPP-03]
SOP Number: FOH-OPP-03 Department: Beer Line Cleaning Procedure Date Issued: 8 November 2022 Step by step guide Turn off all gasses. Fill...
Flowers [FOH-OPP-01]
SOP Number: FOH-OPP-01 Department: Front of House Operations Date Issued: 17 September 2022 Flowers Bar flowers must be seasonal and...
Levelling Guest Tables [FOH-OPP-02]
SOP Number: FOH-OPP-02 Department: Front of House Operations Date Issued: 17 September 2022 Flowers Napkins must not be used for...
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