Frances Charles

How managers must verify petty cash declarations, resolve personal purchases, arrange reimbursement and escalate unidentified transactions.

Here’s a little run through of how it works on the till when someone comes in with a gift card. Please note that only one gift card can...

Here outlines the steps for maintaining and cleaning the Scotsman ACM207 ice machine to ensure optimal performance, hygiene, and...

Care and Handling The cake display box must be treated with the highest level of care and cleanliness at all times. Closing Down...

Department: All Management Date Issued: 23 January 2025 Bar cloths are labelled “Glass Cloths”. Kitchen towels have a plain blue stripe....

SOP Number: MAN-OPP-17 Department: All Management Date Issued: 14 October 2024 The outdoor fire must clean at all times when not in...

SOP Number: FOH-04 Department: FOH Date Issued: 11 Oct 2024 Please see image below for table layout. Every guest must have: Two sets...

SOP Number: FOH-03 Department: Management Date Issued: 07 Oct 2024 All Christmas enquiries must be dealt with with the intention of...

From time to time, as an employer, you might find yourself faced with a situation where an employee has failed to report to work and has...

SOP Number: MAN-OPP-17 Department: All Management Date Issued: 22 May 2024 To create a nice atmosphere outside, the table lamps are to be...

SOP Number: HR-18 Department: Management Date Issued: 16 May 2024 As a business we want all employees to feel they can communicate with...

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SOP Number: MAN-OPP-18 Department: Management Date Issued: 13 March 2024 All cash lifts are to be approved by the manager on duty. When...

SOP Number: MAN-OPP-17 Department: Management Date Issued: 22 January 2024 As a business we offer the option of Coast click & collect....

SOP Number: FOH-02 Department: FOH Management Date Issued: 27 February 2022 Making a Reservation Log in to ResDiary by visiting...

SOP Number: FOH-MOP-05 Department: Management Date Issued: 24 December 2023 End of Day Cashing Up Procedure Primarily, you will need to...

SOP Number: HR-18 Department: Management Date Issued: 18 January 2024 All cigarette breaks are at the discretion of the manager on duty....

SOP Number: HR-17 Department: Management Date Issued: 18 December 2023 Punch Clock All employees must ensure they are arriving in plenty...

SOP Number: MAN-OPP-16 Department: All Management Date Issued: 19 November 2023 Wastage Protocol Every item that we waste within the...

SOP Number: MAN-OPP-15 Department: Management Date Issued: 20 November 2023 We have a limited number of tickets and tables available for...